Important:<\/strong> If the product matches the description but has a technical issue, please follow the steps described in the \u201cWarranty Conditions\u201d. If you received a product that does not match the description, or you received the wrong product, please contact the seller at: info@amonraenergy.eu or phone: 0700 16 886.<\/p>\n If you received a functioning product that matches the description, but you wish to exercise your right to return it within 14 days from the date of purchase, please follow the steps below.<\/p>\n 1. Send the following information by email to: info@amonraenergy.eu<\/p>\n IMPORTANT:<\/strong> If the customer paid via \u201ccash on delivery\u201d, they must provide a paper certificate from the bank where they hold the account. Refunds for \u201ccash on delivery\u201d payments are made ONLY<\/strong> this way by AmonRa Energy AD.<\/p>\n Please contact the seller before sending the product back. If you experience difficulty contacting the seller, please email info@amonraenergy.eu or call 0700 16 886. After confirmation from the seller, send the product to the following address:<\/p>\n Recipient: AmonRa Energy AD Please note that return shipping costs are at your expense<\/strong>.<\/p>\n Useful Information:<\/p>\n According to Article 55, paragraph 1 of the Consumer Protection Act, the customer has the right to withdraw from the received product within 14 (fourteen) days from the date of receipt without owing compensation or penalty. In this case, AmonRa Energy AD will refund the paid amount no later than 14 days from the date the customer exercised their right to return, in accordance with Article 55, paragraph 6 of the Consumer Protection Act.<\/p>\n The customer is obliged to preserve the quality and safety of the products received from AmonRa Energy AD during the period specified in Article 55, paragraph 1. To return purchased products, they must be in perfect commercial condition, unused, and with intact packaging. Returned products must match the condition in which they were received. Items not meeting these conditions cannot be returned or refunded.<\/p>\n In the case of a factory defect discovered after receipt, the product must be returned at the seller\u2019s expense. After inspection by AmonRa Energy AD, a replacement will be sent. In this case, shipping costs are covered by AmonRa Energy AD. However, if a product is returned under Article 55, paragraph 1 by customer choice, the shipping costs are borne by the customer<\/strong>.<\/p>\n If you notice at the time of delivery that the packaging is damaged or torn due to transport or that something is missing, the claim and insurance will be honored only<\/strong> in the presence of the courier. In this case, immediately call 0700 16 886 and\/or refuse to accept the shipment. The claim must be noted on the courier\u2019s waybill. A report will be prepared describing the condition of the shipment and packaging. If you accept the package without raising a claim with the courier, the claim may be considered invalid.<\/p>\n","protected":false},"excerpt":{"rendered":" Return and Exchange Policy Important: If the product matches the description but has a technical issue, please follow the steps described in the \u201cWarranty Conditions\u201d. If you received a product that does not match the description, or you received the wrong product, please contact the seller at: info@amonraenergy.eu or phone: 0700 16 886. If you […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-48756","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\n\n
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\nAddress: 1 Lokomotiv Street, Sofia 1220
\nPhone: 0700 16 886
\nPreferred courier: Econt<\/p>\n