Warranty Conditions
The products offered by AmonRa Energy AD are covered by a legal warranty of 12 months for legal entities and 24 months for individuals, in accordance with Bulgarian legislation and the manufacturer’s commercial policy.
Each product that has a specified warranty period is sent to the customer with a warranty card issued by AmonRa Energy AD or the original warranty card from the manufacturer, which includes the following information:
- address and phone number of authorized service centers
- warranty conditions of the respective service centers or manufacturers
- warranty period of the purchased product
In case of a defect in a product with a warranty card from AmonRa Energy AD within the warranty period, the product should be sent or delivered to the AmonRa Energy AD office – Sofia, 1 Lokomotiv Street. After the defect is fixed, the product will be returned to the customer at the expense of AmonRa Energy AD. Return delivery is made via courier.
For products with a manufacturer’s warranty card, the warranty conditions of the respective manufacturer or authorized service centers apply. Service centers accept only products with original warranty cards provided with the product. In addition to the warranty card, a valid payment document is required for the warranty to be recognized.
The warranty provided by the manufacturer is valid only if the customer has strictly followed the usage instructions indicated in the product’s warranty card.
In all cases, the warranty does not cover defects caused by:
• improper use of the product;
• inverters installed with batteries not approved by the manufacturer lose warranty coverage;
• use of force; repairs made by the user or third parties;
• unnatural pollution and humidity conditions.
• The manufacturer reserves the right, but is not obliged, to send a representative to verify the defect.
• Claims must be made to the seller from whom the product was purchased.
The customer is required to keep all documents and packaging that accompany the product.